Welcome to TheraNest
Understanding a new platform isn’t always easy, and can be frustrating, but you’re not on your own! We are here to help!
Welcome to our Telehealth Help Center. Beginning May 18th all telehealth video sessions will be conducted on TheraNest. This page is your go-to resource for quick, step-by-step guides on using our telehealth platform, TheraNest.
Whether you’re preparing for your first session or need help troubleshooting, you’ll find simple instructions below to guide you through the process.
HOW TO SET UP YOUR NEW THERANEST ACCOUNT
Once you have received your emailed invitation, follow the steps in this guide to set up your new TheraNest account.
HOW TO JOIN A THERANEST TELEHEALTH VIDEO SESSION
Use this guide to learn how to connect successfully to your video session with your provider.
*Tip: To ensure the most reliable experience with TheraNest, please use Google Chrome as your internet browser.
TIP: YOU MUST ACCEPT YOUR EMAILED INVITE AND CREATE A NEW THERANEST ACCOUNT BEFORE YOUR FIRST/NEXT TELEHEALTH SESSION.
If you did not receive an emailed invitation from TheraNest, please contact us to ensure we have the correct email on file. You should also check your spam folders.
WE ARE HERE TO HELP YOU SUCCEED
Transitioning to a new platform can take time. We’ve created these step-by-step guides to help you feel comfortable and confident using TheraNest. If you have any questions or need further assistance, our team is here to support you. Please contact us—we’re happy to help!