OFFICE STAFF

OPERATIONS SUPPORT & CLIENT CARE SPECIALIST

Kyle brings a life-long interest in psychology and spirituality with a strong desire to understand motivation and what makes people “tick”. In addition to being Client Care specialist he is the Building Operation manager for all 3 offices.

Interesting Fact #1: Kyle has work experience in outdoor settings, including landscaping and construction.
Interesting Fact #2: Though Kyle thinks office chairs are really comfortable, he’d rather be fishing.

CLIENT CARE SPECIALIST AND CREDENTIALING ASSOCIATE

Melanie plays a dual role of Client Care specialist and our Credentialing Associate. She works with clients to ensure their needs are met before their first appointment. She also spends parts of her day credentialing therapists with insurance!

Interesting Fact #1: Melanie is a pet rescue mom of 5 and they are her world!
Interesting Fact #2: She is obsessed with reading books. In 2019 she averaged 22 books per month.

CLARK ST. RECEPTIONIST

Brea is at our front desk at our Clark Street location, warmly welcoming clients and tending to any needs or questions they have. She also answers the phones, emails, and assists in helping therapists with administrative duties.
Interesting Fact #1: Brea is an advocate for mental health– so much that she has two jobs in field.
Interesting Fact #2: She and her brother 20 years age difference, creating a special bond between the two.

URBANA RECEPTIONIST

LaShaunna is stationed at our Urbana location, and is eager to help with anything a client, therapist, or Management might bring. She is attentive and kind to clients, with their best interest in mind. She attends to various clerical duties.

Interesting Fact #1: Loves doing manicures and pedicures – hopes to become a nail technician 
Interesting Fact #2: One of my favorite activities is to spend time with both of her daughters and fiance

HUMAN RESOURCES SPECIALIST

Loren is responsible for all aspects of Human Resources, including the support of business needs, ensuring proper implementation of company strategy and objectives, managing recruitment and employee performance tracking, and aids in company direction and growth.

Interesting Fact #1: I love trying spicy things – our fridge has an entire shelf dedicated to hot sauces, and I make my own too. 
Interesting Fact #2: I’m an all-around nerd, and I will happily talk about movies (especially bad ones!), games (either video games or tabletop), books, comics, or pretty much anything else.

BILLING SPECIALIST

Christine is an all-star member of our Billing Team. She genuinely enjoys advocating for clients with insurance companies in an effort to gain approval for denied claims. She thrives on solving the puzzle of Billing issues!

Interesting Fact #1: Christine challenged traditional good luck and was married on a Friday the 13th.
Interesting Fact #2: Christine is an avid crafter! She enjoys any project that requires creativity