Welcome to a Better Telehealth Experience
Understanding a new platform isn’t always easy, and can be frustrating, but you’re not on your own! We are here to help!
Welcome to our Telehealth Help Center. Beginning September 14th, 2026, all telehealth video sessions will no longer be conducted on TheraNest. We will be transitioning to a new HIPAA-compliant telehealth platform that works with Zoom. This page is your go-to resource for quick, step-by-step guides on using our telehealth platform, InSync.
Whether you’re preparing for your first session or need help troubleshooting, you’ll find simple instructions below to guide you through the process.
HOW TO JOIN AN INSYNC TELEHEALTH VIDEO SESSION
Use this guide to learn how to connect successfully to your video session with your provider.
*Tip: You do not need a Zoom account to join from a computer. If you plan to join from a mobile device or tablet, you will need to have the Zoom app installed.
WE ARE HERE TO HELP YOU SUCCEED
Transitioning to a new platform can take time. We’ve created these step-by-step guides to help you feel comfortable and confident in using our system. If you have any questions or need further assistance, our team is here to support you. Please contact us—we’re happy to help!