full-time openings

Insurance Billing Specialist

URBANA, IL

As an Insurance Billing Specialist, you will be responsible for managing and processing insurance claims, ensuring accurate and timely billing for all insurance-related services. You will work closely with insurance companies, healthcare providers, and internal departments to resolve billing issues, ensure claim approval, and maintain up-to-date records. Your expertise in insurance billing practices and your ability to navigate complex claim processes will help ensure smooth financial transactions for both the company and our clients.

Key Responsibilities:

• Submit and follow up on insurance claims for services rendered, ensuring compliance with insurance company policies and procedures
• Review and verify insurance coverage, eligibility, and benefits for all patients or clients
• Identify and resolve issues with claim denials or rejections by communicating with insurance carriers, healthcare providers, and patients
• Process insurance payments and coordinate adjustments, as necessary
• Maintain accurate records of all claims, payments, adjustments, and correspondence
• Work with the billing team to ensure timely submission of claims and adherence to deadlines
• Monitor aging reports to follow up on unpaid claims and reduce outstanding balances
• Interpret and apply insurance policies, contracts, and procedures to ensure proper billing
• Assist with audits, internal reports, and reconciliations as needed
• Provide excellent customer service and clear communication with insurance companies and patients
• Stay updated on industry regulations, payer guidelines, and billing codes (CPT, ICD-10, etc.)

Qualifications:

• Proven experience as an Insurance Billing Specialist, Medical Billing Specialist, or similar role
• In-depth knowledge of insurance billing procedures, coding (CPT, ICD-10, HCPCS), and payer guidelines
• Experience with electronic medical records (EMR) and billing software
• Strong attention to detail and ability to handle complex billing scenarios
• Excellent communication and interpersonal skills, with the ability to handle challenging situations with professionalism
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to analyze and resolve claim issues in a timely manner
• Proficient in using accounting software and Microsoft Office Suite, particularly Excel
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Understanding of HIPAA regulations and privacy standards
• High school diploma required; Associate’s degree in Healthcare Administration, Medical Billing, or a related field preferred
• Certification in medical billing (e.g., CPC, CBCS) a plus, but not required

full-time openings

Client Care Specialist

URBANA, IL | HYBRID

Elliot Counseling Group is looking for a full-time Client Care Specialist to join our team! Under the guidance of our Office Manager, this position serves as the bridge between our clinical and administrative staff by handling new client intakes, helping therapists build or manage their caseloads, and handling clients’ insurance inquiries. Our ideal candidate excels at customer service, clear communication, problem-solving, training, and critical thinking. Additionally, the Client Care Specialist must have compassion, patience, and diligence, as this is a client-facing role that will help handle patient financial issues, scheduling, and therapist assignment, as well as working with other members of the department and overall admin staff.

Responsibilities

• Handle new client intakes, including reviewing insurance information and client needs
• Coordinate and communicate with the therapy team to ensure superior care for clients
• Provide support and assistance to new clients seeking therapy services for the first time
• Contact clients on priority and waiting lists to schedule sessions with available therapists
• Schedule initial client appointments
• Process therapist caseload increase requests, including building new therapist caseloads
• Assist with client transfers between providers
• Check client insurance and benefits as needed
• Train new employees
• Maintain departmental resources
• Coordinating cross departmental needs with office manager and other department team members
• Participate in departmental or team meetings as necessary
• Identify and work with current client concerns as appropriate and coordinate with upper management as appropriate
• Run reports as requested, such as insurance and fees, caseload retainment, first appointments numbers, etc.
• Maintain regular HIPAA/confidentiality, mandated reporting, and other required

Qualifications

• 2 years of customer service experience
• Experience with multi-phone line system
• Ability to communicate effectively, enthusiastically, and empathetically
• Knowledge of CPT/ICD-10 coding system
• Experience with calendaring systems (e.g. Outlook or Google Calendar) and scheduling
• Intermediate Microsoft Office skills
• Possess knowledge of HIPAA regulations
• Good time management and communication skills
• Previous experience in healthcare or customer service roles a plus

full-time openings

Nurse Practitioner

CHAMPAIGN, IL

Elliott Counseling Group is looking for a qualified Advanced Practice Registered Nurse to join our team! Here at Elliott Counseling Group, we are a unique hybrid of private practice and clinic, with the benefits of both. You’ll have the flexibility of setting your own schedule and managing your caseload, combined with extensive support from both our clinical and administration teams at three comfortable office locations. We have motivated clients, capable mentors, and a highly professional staff ready to help you succeed!

Our ideal candidate is knowledgeable, professional, compassionate, and can comfortably communicate with clients from a variety of cultures and age ranges (particularly adults over the age of 23). They must also either already have, or be able to obtain, an Illinois Full Practice Authority licensure.

part-time openings

Healthcare Assistant

URBANA, IL 

Under the guidance of our Nursing Supervisor, this position assists the nursing team to provide direct care to clients and assist with medical tasks and record-keeping.

Our ideal candidate excels at providing superior attention to detail, clear communication, and efficient multitasking. Additionally, the Healthcare Assistant must have compassion, patience, and diligence, as this is a role that will work directly with clients of all ages and backgrounds.

Responsibilities

• Greet and room clients for their appointments
• Discuss client concerns and reasons for scheduling their appointment
• Gather and record client vitals, draw blood and collect lab samples as needed
• Update medication lists and medical/family history
• Efficiently communicate client information to the nursing team
• Upload and record client information in InSync EHR system
• Provide and collect screening questionnaires for clients as needed
• Communicate with pharmacy staff regarding prescription issues and questions
• Answer multi-line phone, greet clients, and provide superior customer service
• Assist reception and administration team as needed

Qualifications

• CNA, MOA, or LPN certification
• Intermediate Microsoft Office skills
• Possess knowledge of HIPAA regulations
• Ability to maintain quality, safety, and/or infection control standards
• Familiarity with EHR systems and patient care charts or records
• Good time management, multitasking, and communication skills
• Ability to lift and carry up to 25 pounds and stand/walk for extended periods
• Previous experience in outpatient healthcare a plus

full-time and part-time openings

Mental Health Therapists

CHAMPAIGN, IL

full-time and part-time openings

Mental Health Therapists

MATTOON, IL 

Elliott Counseling Group is looking for full-time and part-time Mental Health Therapists to join our team as we grow! Here at Elliott Counseling Group, we are a unique hybrid of private practice and clinic, with the benefits of both. You’ll have the flexibility of setting your own schedule and shaping your own caseload, combined with extensive support from both our clinical and admin teams, as well as three comfortable office locations. We have motivated clients, capable mentors, and an administrative team that handles credentialing, client care, billing, reception, and more!